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| Customer Survey
According to our customers, we’re a great company to do business with
Recently we hired Volny Consulting to conduct an independent Customer Satisfaction Survey.
We are proud to say that we have some very satisfied customers:
ExpressIt rates 4.8 on a scale of 1 (not at all satisfied) to 5 (very satisfied).
Some customers were so satisfied with our services that they ranked us as a 6!
According to our customers:
ExpressIt is a great company to do business with.
We can be depended on to deliver when we say we will.
We provide superior customer service, with outstanding communications.
Our drivers are equally outstanding.
The online services we provide are critical and up to date.
In response to customer feedback:
A newsletter with helpful tips and valuable links
We were surprised by how many customers did not use or were not familiar with our online services. Several customers also mentioned that they would like to receive email communications from us for routine matters.
As a result of your feedback, we will soon begin sending you ExpressIt News, a quarterly email newsletter. Read it for tips, case studies, and valuable information that will streamline your shipping process even further.
Thanks to all our customers who participated in our survey. We are always eager for customer feedback, so don’t wait for the next survey to send us your comments. Contact us any time.
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